By phone
Talk to us about new service, what reaches your address and placing an order. For an account you already have, including bills and faults, contact Xfinity.
(877) 543-8021 Call usHelp and contacts
Who to call, and for what
Existing Xfinity customers get help fastest from Xfinity itself, which handles accounts, billing and faults. We help with new service: checking your address, comparing plans and placing the order.
This is an independent authorized-retailer ordering line. We are not affiliated with Comcast or Xfinity.
Contact
How to reach us
Each option below reaches the same team, the people who answer our number. Use whichever is easiest for you.
When we answer
Our phones are staffed during these hours.
- Mon–Fri 8 AM–9 PM ET
- Sat–Sun 9 AM–6 PM ET
Rather we called you?
Call and ask for a callback at a time that suits you. We return calls during open hours.
Ask for a callbackWhat we handle
Three things we do for you
Our number is for ordering, and we do not manage existing accounts. If you call about a fault, a charge or an outage, we will tell you to contact Xfinity right away instead of keeping you on the phone.
New service at your address
Tell us your ZIP code and we check which Xfinity plans are reported there. That list is a starting point, not a promise, because Xfinity confirms the exact address before an order is placed. For each plan you hear the promotional rate, how long it lasts and the price after it ends.
Comparing plans and bundles
We match the speed tiers to how your household uses the connection, then price the equipment, a Mobile line and a TV add-on one by one, so you see the full monthly cost and not only the advertised figure. If a different provider in your ZIP suits you better, you will hear that from us too.
Placing the order
We enter the order with Xfinity and explain the installation choices, the appointment window and what to have ready that day. Once the service is active, the account belongs to you and Xfinity, so billing, faults and changes go to them.
Starting prices
What each Xfinity service starts at
The lowest price Xfinity publishes for new customers on each service. Your address decides which plans you can order, and we confirm that on the call.
Internet
from $45 /mo
300 Mbps
- Multi-year price guarantee on eligible plans
- WiFi equipment included
- Unlimited data included
TV
from $55 /mo
TV Core
- First 4K TV box + voice remote included
- 10+ channels incl. local broadcast
- Cloud DVR included
Mobile
from $30 /mo
Mobile Select · per line · requires Xfinity Internet
- Unlimited talk, text and data in the US
- Unlimited talk, text and data in 215+ destinations
- Unlimited hotspot data, reduced speeds after 15 GB
Home Security
from $45 /mo
Xfinity Home Security
- 24/7 Professional Monitoring
- Secure Cloud Video Storage
- Cellular Battery Backup
Prices as Xfinity publishes them for new customers; taxes and fees extra. The conditions on each price, such as Auto Pay and paperless billing, are listed on that service’s page. Pricing and availability vary by address and are confirmed at the time of order.